If you find the similarities and differences between these generations intriguing, irritating, or both, you will enjoy reading Sticking Points by Haydn Shaw. Shaw wrote this book to help the four generations currently in the workplace understand each other better, so that they can work together more effectively, leveraging each other’s strengths instead of complaining about traits each finds perplexing in the other. He compares communicating with someone from another generation to speaking a foreign language or adjusting to another culture and explains why with insight and a touch of humor.
Shaw knows what he’s talking about, too. So many times, as I was reading the book, I’d stop to remember a workplace misunderstanding from my past and think, “Well, that explains so much!” I’m sure I’ll find this knowledge useful often from here on out.
In the introductory section of the book, Haydn explains the problem and his particular five-step solution. In Part 1 he defines the four generations and identifies historical occurrences that have influenced them, that, in a sense, have made them who they are (in general, as a generation, not necessarily as individuals). After that, he defines the twelve most problematic generational sticking points and shows how his five-step solution can help leaders in the workplace turn each problem into a workplace strength.
I read the book through from one cover to the other, but others may find it more practical to read the opening section and Part 1, using the sticking points section as a reference as specific problems arise. If you associate with people of other generations, whether at work, home, church, or any other place, you will appreciate the content of this book.
I earned my copy of this book through the Tyndale Rewards program. I am choosing to review it for credit toward another Tyndale Summer Reading book!